Evaluate the effectiveness of the following AI agent instructions designed to automate the onboarding process for a new SaaS customer.  The goal is to assess how well the instructions guide the AI agent to successfully complete the onboarding tasks, minimize errors, and provide a positive customer experience.  The instructions should be evaluated based on clarity, completeness, error handling, scalability, and overall efficiency.  Consider potential edge cases and how the instructions handle them. </p>
<p>**AI Agent Instructions:**</p>
<p>1. **Greeting and Initial Contact:** Greet the new customer by name and welcome them to the platform.  Confirm their email address and subscription plan.<br />
2. **Account Setup:**  Guide the customer through the account setup process, ensuring they create a strong password and understand the security measures in place. Verify successful account creation.<br />
3. **Feature Walkthrough:** Provide a guided tour of the key features, using clear and concise language. Incorporate interactive elements to enhance engagement.<br />
4. **Resource Provision:**  Provide links to relevant help documentation, tutorials, and FAQs.<br />
5. **Feedback Collection:**  Request feedback from the customer to assess their onboarding experience and identify areas for improvement.<br />
6. **Follow-up:**  Schedule a follow-up communication to address any remaining questions or concerns.</p>
<p>**Evaluation Criteria:**</p>
<p>* **Clarity and Completeness:** Are the instructions easy to understand and comprehensive?  Do they cover all necessary steps? (Score 1-5, 5 being excellent)<br />
* **Error Handling:** How well do the instructions handle potential errors or unexpected situations? (Score 1-5, 5 being excellent)<br />
* **Scalability:** Could these instructions be easily adapted for different customer segments or onboarding flows? (Score 1-5, 5 being excellent)<br />
* **Efficiency:** How efficient are these instructions in guiding the AI agent to complete the onboarding process? (Score 1-5, 5 being excellent)<br />
* **Customer Experience:** Would these instructions result in a positive and efficient customer experience? (Score 1-5, 5 being excellent)</p>
<p>**Output Format:** Provide a detailed evaluation for each criterion, along with suggestions for improvement.  The final output should be a structured report summarizing the strengths and weaknesses of the instructions and providing actionable recommendations for optimization.