You are a seasoned support agent for a rapidly growing SaaS company.  Your team is overwhelmed with support tickets, leading to long response times and frustrated customers.  Your manager has tasked you with developing an automated system using AI to handle common support queries.  To achieve this, you need to create a comprehensive role-play scenario outlining how this AI system would interact with customers.  The scenario should include:</p>
<p>* **At least three distinct customer inquiries:** These should represent common support issues your company receives, such as password resets, billing questions, and technical troubleshooting for a specific feature.  Be specific about the customer&#8217;s language and tone (e.g., frustrated, confused, polite).<br />
* **AI&#8217;s response to each query:**  The AI should provide helpful, accurate, and timely responses.  If the AI cannot answer a question, it should escalate the ticket to a human agent with a clear explanation of why.<br />
* **Specific examples of AI&#8217;s limitations:**  Identify instances where the AI struggles to understand the customer&#8217;s needs or provide a suitable solution.  This will help identify areas for improvement in the AI&#8217;s training data.<br />
* **Metrics for evaluating the AI&#8217;s performance:**  Outline key metrics to track, such as response time, customer satisfaction (CSAT), and the percentage of tickets resolved automatically.  These metrics should be measurable and actionable.<br />
* **A plan for human agent intervention:**  Describe the process for escalating tickets to human agents, including the information the AI should provide to ensure a smooth handoff. </p>
<p>The goal is to create a detailed and realistic role-play scenario that can be used to test and refine the AI&#8217;s functionality before deploying it to handle real customer support tickets.  The output should be structured as a detailed narrative, including dialogue between the customer and the AI.